With almost 530 million monthly active worldwide users, Snapchat grow rapidly as the best messaging and photo-sharing platform. It covered everything whether you want to stay connected with friends and family or share life updates via the Snapstreaks feature.  However, just as in other social media platforms, glitches in this application occurs every now and then and one of the most frequent problem users faced is “Snapchat is not working”. Hence, we are here with the 6 best troubleshooting methods that help you cope with the Snapchat issue.

Why is My Snapchat not working?

Check the Snapchat Service Status

If your Snapchat app suddenly stopped functioning, the primary thing you should do is to check the service status, is it down globally or you are the one only facing the problem. As Snapchat doesn’t provide such data so, you can visit the websites like Downdetector, where you can see if other users also reporting the same issue regarding the service. Besides, you could visit the official support page to see the server outage.

Troubleshoot Snap chat not working Issue

Shut the Snapchat or Logout

If you found nothing from the server front, it is clear that the problem is occurring only to you. Hence, you need to perform troubleshooting methods and the best one is to close the Snapchat application and restart it. This one is the most underrated and common way, you can move to the recent application tab and swipe the Snapchat, and close the app. If this doesn’t work and the app still fails to work, try to log out and log back into your account. Follow the underneath steps to perform the method;

  • Open Snapchat and tap the profile image from the top-left corner of the screen.
  • From the profile page, tap on the Setting icon placed in the right upper corner
  • Now scroll down the bottom page of Settings and tap on Logout and confirm the logout action.

Restart Your Smartphone

One of the effortless measures for troubleshooting any issue is restarting your smartphone. It’s not sound effective but a simple restarting can fix major issues with why is Snapchat not working can be fixed using this method. However, even after restarting the phone issue stands still, move on to underneath fixes.

Pay Attention to Your Internet Connection

Working internet connection is all you need to access the digital world. Without it, your smartphone is like a body without a soul. Hence, you need to check the internet connection if my Snapchat is not working issue constantly occurring to you. Sometimes, you don’t even know the service provider is facing technical difficulty while connectivity due to a few reasons such as, you might exhaust the data limit or forget to turn on the network data and more. Hence, fix the internet issue as soon as possible.

Force Restart Snapchat App

Sometimes applications might start working fine after rebooting the application but issues can arise anytime so, you can stop the Snapchat application forcefully, and restarting can fix the issue permanently, pay attention to the below steps;

  • Go to the mobile menu and tap on the Settings option
  • Now finds the Apps section and tap on it to expand the menu
  • Now search for the Snapchat app and tap it, you will see the Force Stop option
  • Tap the option and confirm the Force Stop action
  • Now try to open the application and see if it’s working smoothly or not.

Clear Snapchat App Cache

Another way to fix the Snapchat not working issues is by clearing the application cache. This method mostly works for Android users, iPhone needs to remove and reinstall the application. There are multiple ways to clear the cache from the Snapchat application follow the underneath;

  • Go to the mobile menu and tap on the Settings option
  • Now finds the Apps section and tap on it to expand the menu
  • Next tap on the Storage option, from the next screen tap on Clear Cache

There is another way to clear the cache from the application pay attention to the steps;

  • Open the smartphone menu, tap on the Snapchat application
  • Now tap on the profile emoji from the left corner
  • Next, click on the Settings gear icon
  • find the Account Actions and tap on the first option which is Clear Cache
  • Tap on it and press Continue, now the application will be cache free

Update Snapchat App

Updates are essential for any application and users should update the application from time to time. As many issues might arise due to outdated apps. My Snapchat is not working in 2022 might be the result of this, hence try to check the update by visiting the Google Play Store. Follow the underneath steps that would be easy for users;

  • Open the smartphone menu
  • Go to Google Play Store, now type Snapchat in the search bar
  • If the Snapchat application appears with the Update option, tap on it and update the application immediately.
  • Now try to open the application and hopefully it will work fine after updating.

In case, you are not able to see a particular message about updates in Snapchat and the app started to perform abnormally, it is clearly the sign of an outdated version of the application. Hence, visit the store regularly and check for the latest version of Snapchat for an error-free experience. 


It’s quite disappointing when you are not able to use your favorite app. Especially, most of your data and friends are available on the application. Well, now you know What to do if Snapchat is not working or how to cope with the issue.


Why is Snapchat not working on Android?

Snapchat might not work on Android due to server, connectivity, or other problems like outdated versions, and the list goes on. There is a list of solutions mentioned above that would help you fix the issue. 

Why is Snapchat crashing?

Snapchat might crash if a heavy app update or software update is installed on your phone. You can try updating your Snapchat app from Play Store or App Store to halt the app from crashing while using it.

Why I am not able to send Snaps?

If you’re unable to send snaps to a friend, deleting the conversation may be fruitful.

  • Open Snapchat and tap the emoji from the top left.
  • When you see your profile, tap the settings icon at the top-right of the screen.
  • Scroll down and tap Clear Conversation from the Privacy section.
  • You’ll see a list of your Snapchat conversations. tap the cross alongside a particular conversation to delete it.